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1. Introduction

At QuebTaxi ("we", "our", "us"), we place great importance on the protection of your personal information. This privacy policy explains what information we collect through our website www.quebtaxi.ca ("the Site"), how we use, communicate, and protect it, and what your rights are under Law 25. By using our Site, you agree to the terms of this policy.

2. Scope and definitions

Personal information: any information concerning an individual and allowing for their identification, directly or indirectly.

Law 25: Law modernizing legislative provisions regarding the protection of personal information in Quebec.

This policy applies to our activities of collecting, using, communicating, or retaining personal information from individuals residing in Quebec or via the Site, regardless of the location of the organization.

3. Person responsible for the protection of personal information

We have designated a person responsible for the protection of personal information. If you wish to exercise your rights or ask questions:

Name: Jennifer Pepler Quinn

Email: dispatch@quebtaxi.ca

Address: 11 ch. du Centre Lac-Brome (Quebec) J0E1V0 Canada

4. Information we collect and purposes

We may collect several types of information depending on your use of the Site, including:

Name, first name, email address, phone number;
Postal address, city, postal code;
IP address, browsing data, cookies (see section 6);
Other information you voluntarily provide to us (e.g., contact form, service registration).

Purposes of use:

Provide reserved services (taxi booking, billing);
Communication with you (confirmation, information, promotion);
Management of customer relations, support, and follow-up;
Compliance with legal or regulatory obligations.

5. Legal basis and consent

In accordance with Law 25, we require your free and informed consent before collecting, using, or communicating your personal information, except in cases permitted by law.

Consent is obtained:

Either directly (e.g., checkbox, form);
Or through the execution of a contract with you (e.g., reservation);
Or based on another legal basis provided by law.

For any person under 14 years of age, consent from the person with parental authority is required.

6. Cookies and similar technologies

We may use cookies and other technologies to:

Ensure the functioning of the Site, record your preferences;
Measure the traffic of the Site, perform analyses;
Display personalized content or targeted advertisements.
You will be informed and invited to consent before the activation of non-essential cookies.

7. Communication to third parties and international transfers

We may communicate your information to third parties (service providers, partners, legal authorities). Any communication is done in compliance with Law 25, including:

Written contract specifying the only authorized purposes, the retention period, and the protection measures.
Assessment of privacy-related factors (APF) before any transfer outside Quebec or any automated high-risk use.
If your information is transferred outside Quebec, we will ensure that the protection is equivalent.

8. Retention and deletion of information

We retain your personal information for as long as necessary for the purposes for which it was collected, or according to a period determined by legal obligation. Once this period is over, the data will be deleted, anonymized, or rendered non-identifiable.

9. Security and management of confidentiality incidents

We have implemented technical and organizational security measures to protect your personal information (access controls, encryption, backups, staff awareness).

In the event of a confidentiality incident presenting a serious risk of harm, we will inform the Commission d'accès à l'information du Québec (CAI) as well as the affected individuals, and we will maintain a record of incidents.

10. Your rights

In accordance with Law 25, you have, as an individual, the following rights:

Right of access to your personal information held by us, and to obtain a copy;
Right to rectify inaccurate or incomplete information;
Right to withdraw your consent for future purposes;
Right to the portability of your information in a structured format (starting September 2024);
Right to deletion or de-indexing, in the cases provided;
Right to limit or oppose certain automated processing.
To exercise these rights, send your request to our responsible person (see section 3). We will respond within a reasonable time.

11. Changes to the privacy policy

We may update this privacy policy. When there is a significant change, we will inform you by email or via a notice on the Site. The most recent version will always be displayed on the Site.

12. Contact information

For any questions regarding this policy or the processing of your personal information: